FREQUENTLY ASKED QUESTIONS
We deliver to different CSA site locations on Tuesdays, Wednesdays, Thursdays and Fridays. Please check our list of CSA Locations to determine your particular pick-up day and time.
Please note that many of our CSA sites are at private residences. We ask that you respect the privacy of the site hosts by quietly picking up your share during the pick-up window. Any shares not claimed during the pick-up window will be forfeited. (Some site hosts allow their members to pick up the morning after the pick-up day. While that is certainly allowed on a case-by-case basis, we cannot guarantee the freshness of the vegetables or fruit beyond the pick-up window.)
VEGETABLE SHARE Pick-up Instructions
Our pick-up locations on Long Island are at private residences and are self serve on the honor system. Please share the following instructions with anyone who will be picking up the share under your name for the season.
1. ARRIVE at your pick-up site during the open hours with your own re-usable bags.
2. Find and initial next to your name on the CHECK-IN sheet, attached to a clipboard.
3. READ all notices posted on the check-in sheet or cork board at the site.
4. Carefully OPEN* your vegetable share box and transfer the contents of the box into the bags you have brought.
5. Carefully FLATTEN* the box and leave it in the pile at the site. We re-use clean boxes from week to week!
6. Wondering what that funny looking vegetable is? READ the weekly Newsletter! (see below)
7. DO NOT LEAVE YOUR PRODUCE IN A HOT CAR for any length of time. It will diminish the quality of the produce very quickly!
PROPER CSA ETIQUETTE IS ESSENTIAL!
Do not rummage through more than one box at your pick-up site. EVERY BOX IS THE SAME. We send one share for each person on the check-in list and no extras, so it is very important that everyone is careful to take just their share and no more.
Any shares unclaimed during the pick-up window listed for your site will be donated. Fresh produce has a very short shelf life and we ask our site hosts to donate any unclaimed produce as soon as possible after the pick-up window ends. If you are unable to pick up your share, you may send someone else to pick up for you (have them check next to your name) or you may e-mail the farm at least 3 days in advance and we will do our best to make arrangements for you to pick it up at another time. We do not reimburse members for unclaimed shares, nor can we make arrangements to replace them after the fact.
Respect your site host and their privacy. Our CSA site hosts graciously open their homes and businesses to allow you a convenient location to pick up your veggies. We ask that you do not knock on their door, do not loiter around their property and do not park in their driveway! Please come and go as quickly and quietly as possible.
Clean up after yourself! Be sure to flatten your box and stack it neatly with the others so our driver can pick them up the following week. Thank you!
IF YOU HAVE QUESTIONS OR CONCERNS ABOUT THE CSA OR YOUR SHARE, CONTACT THE FARM DIRECTLY at firstname.lastname@example.org or 631-722-3302. The site hosts are not responsible for dealing with any CSA issues that may arise.
Can I choose what's in my box each week?
We are happy to offer CSA members the ability to customize your share. To use our customization feature, simply login to your JBG account and click on the button that says "customize this share". You are only able to customize your CSA share during your "customization window", which is based on your particular delivery day. All customers are able to customize beginning Saturday at midnight (the week prior to your delivery). To learn when your specific customization window closes, email the farm! This limited customization window helps us ensure that we harvest according to your needs. At all farmers' market pickup locations, members can trade out any number of items in their box with those available at our market stand.
Do you offer home delivery to my area?
You can check if we delivery to your home by entering your zip-code on our Join page. If we do not deliver to your location and you would like to request delivery just call 512-386-5273 or email our office and we will see what we can do.
What time can I expect my home delivery?
Your home delivery will arrive between and 8:30 and 6:30pm of your scheduled delivery day. Your delivery time should be around the same time each week however it may fluctuate based on traffic and the driver's scheduled route for that day.
Where are the office and community pickup sites?
A map of our pick-up sites can be found here. If you are interested in hosting a new pickup site we need at least 8 members per week minimum to consider adding a new pickup location. Please contact us if you would like to begin hosting a new pick-up site at your office, business or neighborhood. An office pickup site is a great addition to any employee wellness program!
How do I pick up my produce at my office or a community pick-up location?
When you arrive at the pickup site:
- 1. Initial Sign-off Sheet - Locate your name on the member sign-off sheet and initial. If your name is not on the list please do not take a box.
- 2. Take your Veggies - Select a CSA box and transfer the vegetables into your own cooler or bags.
- 3. Leave the Box - Flatten the box and leave it stacked neatly. Please be careful not to tear the box tabs Ã¢â‚¬â€ we reuse them to help keep costs down.
- 4. Eggs & Coffee? - If eggs and/or coffee are part of your share, remember to pick them up. They will be stored in a separate cooler or crate next to the vegetable boxes. Returned egg cartons can be reused and are appreciated!
How do I choose custom pickup dates?
Members may call or email our office and have their pickup dates and locations scheduled as they like.
How do I postpone my next delivery or put my delivery on hold?
Just email us by Friday the week prior to your delivery day or by logging into your account and clicking on the My Deliveries tab. Clicking on the "Postpone One Week" button on the middle right hand of the page, and all of your deliveries will move forward one week.
How do I change my delivery frequency (for example from weekly to every-other-week)?
Members may call or email our office if you would like to change your frequency.
How do I change my pickup location?
If you would like to change the pickup location for the deliveries shown please call or email the farm office.
What happens if I cannot pick up my box?
If you contact our office prior to 11:00 am during your delivery week we can arrange for a pick-up at an alternate community pick-up site during the same week. Members also have the option to call our office to donate your share. We have a partnership with the The Settlement Home, Caritas and the Salvation Army. We donate produce to these organizations several times each week.
Late or Missed Pick-up Policy
Since produce is perishable, we ask the CSA site host to donate any vegetable boxes left after the pickup time window closes. Unfortunately, we do not give replacement boxes if you come late or miss a pickup. You can change your schedule by emailing us by Friday the week prior to your delivery day or by logging into your account and clicking on the My Deliveries tab.
How do I pay?
When you sign up for farm membership, you will pay through our secure online payment system by debit or credit card (shares start at $21 per box for community pickup, or $24 for home delivery) . All subscriptions auto-renew until you cancel. There are no fees to join and no long-term commitments!
How do I add eggs or coffee or other grocery items to my existing subscription as a one-time extra?
Members may login to their JBG account, click on the "My Deliveries" tab, and choose to add a one-time add-on from this interface. Ordering add-ons to a one-time delivery is a great way to give these value added products a try before committing to have them delivered with your entire subscription.
How do I add eggs or coffee or other grocery items to my existing subscription on a recurring basis?
Please contact the farm office.
How long is your season?
We grow vegetables year-round and deliver CSA shares every week of the year. We do not deliver on Thanksgiving Day, Christmas Day and New Years Day.
What is your cancellation policy?
Members may cancel their subscription renewal at any time, for any reason.
What is your refund policy?
In the CSA model, members are seen as active farm partners, sharing the risks and rewards of the harvest. Should you choose to cancel your subscription, we cannot offer a refund for shares already paid for. We can offer a gift certificate for the amount of remaining shares on your account that you can give as a gift. The CSA partnership sustains our farm, individual members, and the community at large. Given this no-refund policy, we advise that new members initially sign up for four-week membership before committing to a longer subscription. Please contact us if you have any questions regarding our refund policy.
Do you reuse your CSA boxes?
Yes. To be environment friendly and also reduce waste, we reuse CSA boxes up to 10 times. Please do not take the cardboard box home. Select a CSA box, and transfer the vegetables into your own cooler or bags to carry your vegetables home with you. We ask you also break the box down so it is flat, and then stack it neatly for easy pickup by JBG. We thank you for making this effort to help us reduce waste.
Can I bring my family out to volunteer at the farm?
We work hard and get dirty, but we have a friendly crew and always have a good time on harvest days. Workshares volunteer on the farm for half a day (8 am to 1 pm) in exchange for a share of veggies. JBG accepts workshares on Tuesdays, Wednesdays, Thursdays, and Fridays, our busiest harvest and packing days. If you're interested in worksharing, please contact us in advance and let us know when you'd like to help. Because of high demand, it's essential to RSVP at least 48 hours before you want to come out to the farm. (It's best to contact us a week in advance to be ensured a spot.) You must receive confirmation prior to coming to JBG. Given the challenging nature of farm work, we ask that you do not bring children under the age of 12. Anyone between the ages of 12 and 18 must be accompanied by an adult. One box per family, please. Checkout our volunteer page for more information.
Newsletter & Recipes!
We publish a CSA Newsletter every single week that is full of farm news, meal plans, recipes and cooking tips, as well as a list of the week's share of produce. Newsletters are sent out via e-mail, but you can also access them here.
Access our RECIPE DATABASE here.
Learn how to store your veggies
Maximize the life of your veggies by storing them properly when you get them home. Check out our Veg Info & Storage Guide here.
Get to know your farmers!
For many of you, the CSA relationship between you and your farm (that's us!) is a new experience. Unlike shopping at the grocery store for produce each week, you receive the bounty from the weekly harvest on our small family farm. Everything in the weekly CSA share is grown with great care on our Certified Organic fields, and delivered to your neighborhood drop-off point just hours after picking. It doesn't get any fresher or more local than that! While we strive to grow a wide variety of produce for you each week, there are no guarantees in farming, and the weather can affect the outcome of our harvests. We encourage you to read our weekly newsletters and to come visit us at the farm throughout the season so you can feel part of the farm community. We thank you for joining into this partnership with us and we look forward to a bountiful season!
As always, you may contact us at any time with questions or concerns about the program. E-mail email@example.com or call 631-722-3302.